This Refund Policy ("Policy") applies to all subscriptions, one-time purchases, and other paid services offered by GoBrandReady, a property of BrandrAI, Inc., a Delaware corporation, with offices at 5 Cowboys Way, Suite 300-48, Frisco, Texas 75034 ("GoBrandReady," "we," "us," or "our"). This Policy is incorporated by reference into our Terms of Service. In the event of conflict, the Terms of Service control.
1. No-Refund Default
2. Why We Charge This Way
GoBrandReady is a brand-operations software platform that provisions infrastructure (compute, storage, AI-provider capacity, third-party content lookups, human review time) and delivers customized outputs (state-aware compliance packs, Brand Vault scaffolding, branded website design) at or shortly after the moment of purchase. The cost of delivering these services is incurred immediately and is not recoverable.
Our pricing is set transparently at gobrandready.com/compliance, gobrandready.com/founding-cohort, and other pages with no free trials and no auto-upsell traps, so customers can evaluate whether to subscribe before paying. Cancellation at any time stops future charges but does not refund past charges.
3. Product-Specific Refund Terms
Federal Compliance Brand Kit — $999
Refund window: Full refund available within 7 calendar days of purchase, provided that fulfillment has not begun. Fulfillment begins when our team starts generating your customized SOPs and compliance pack — typically within 24 hours of intake form completion.
After fulfillment begins: No refund is available. The cost of delivering 12 customized SOPs, supplier diligence templates, security audit checklist, and personnel access tracker is incurred immediately upon fulfillment start.
30-day Q&A support window: Included with purchase. Email follow-ups within 30 days of delivery receive ~48 hour response from our team.
Local Compliance Checklist — $199 per state
Refund window: Full refund available within 7 calendar days of purchase, provided that fulfillment has not begun. Fulfillment begins when our team starts generating your state-specific compliance pack — typically within 24 hours of intake form completion.
After fulfillment begins: No refund is available.
Multiple states: Each state is a separate purchase with its own 7-day refund window. Refund of one state's pack does not affect refund eligibility for other states.
30-day Q&A support window: Included with each state's pack.
Founding Cohort Subscriptions (DTC $99/mo, Multi-State $999/mo, Channel $1,500/mo, Lab $2,000/mo)
Cancellation: You may cancel at any time. Cancellation is effective at the end of the current billing period.
Prior charges: No prorated refunds are issued for the unused portion of a billing period. You retain access to the Service through the end of the current billing period.
Locked-for-life pricing: If you cancel and later re-enroll, your subscription will be priced at the then-current public rate (not your previously locked Founding Cohort rate). Founding Cohort pricing requires continuous enrollment.
Managed Website Service — $499/mo (Founding Cohort) or $799/mo (Standard)
Cancellation: You may cancel at any time. Cancellation is effective at the end of the current billing period.
Initial setup phase: During the initial 21-business-day website build phase, the Managed Website Service fee is non-refundable because design, development, and content creation costs are incurred upfront.
Post-launch: Monthly fees after launch cover hosting, security, content updates, and maintenance. Cancellation stops future charges; no prorated refunds for the unused portion of a billing period.
Site export: Upon cancellation, you receive an export of your website content and assets within 30 days of cancellation. Hosting transitions to you or your designated provider.
4. Carve-Outs (Refunds We Do Issue)
GoBrandReady will issue a refund in the following limited circumstances:
4.1 Duplicate Charges
If your account is double-charged for the same subscription period or one-time product due to a billing or processing error, the duplicate charge will be refunded in full upon request to billing@gobrandready.com within 60 days of the duplicate charge.
4.2 GoBrandReady Billing Errors
If we charge your payment method in error (e.g., a charge for a product you did not order, a charge after timely cancellation that was not honored), the erroneous charge will be refunded upon request to billing@gobrandready.com.
4.3 Material Service Failure
If a verified, GoBrandReady-confirmed material service failure renders the paid Service substantially unusable for an entire billing cycle (e.g., an outage exceeding 72 consecutive hours that we are unable to cure, affecting a feature you specifically purchased), we may, at our sole discretion, issue a prorated credit or a refund for that billing cycle.
4.4 Unauthorized Charge
If your payment method was used to subscribe to GoBrandReady without authorization (e.g., suspected account takeover, identity theft), contact billing@gobrandready.com immediately. Upon investigation and verification, we may issue a refund of unauthorized charges and lock the account pending identity confirmation.
4.5 Required by Law
Where applicable consumer-protection law requires a refund or cancellation right that this Policy does not provide (see Section 6), we will honor the legally required minimum.
5. Pre-Fulfillment Refunds for One-Time Products
If you purchase the Federal Compliance Brand Kit ($999) or Local Compliance Checklist ($199 per state) and request a refund before fulfillment begins, you will receive a full refund. To qualify:
- Refund request must be submitted within 7 calendar days of purchase
- Fulfillment must not have started (i.e., we have not begun generating your customized pack)
- Request must be submitted by email to billing@gobrandready.com from the account's primary contact email
You can confirm whether fulfillment has begun by emailing us before submitting your refund request.
6. Statutory Cooling-Off and Consumer Rights
Some jurisdictions provide statutory cancellation or "cooling-off" rights. Where you are entitled to such rights as a matter of law (and not as a B2B customer waiving such rights), GoBrandReady will honor them:
- European Union and UK consumers who qualify as consumers under the Consumer Rights Directive may have a 14-day right to withdraw, provided that they have not yet begun consuming the digital service. By proceeding to use the Service immediately upon subscription, EU/UK consumer customers expressly consent to immediate performance and acknowledge that the right of withdrawal will be lost upon use.
- California, New York, and other U.S. state consumer-protection statutes requiring specific cancellation, auto-renewal disclosure, or refund mechanics will be honored to the extent applicable. Our checkout flow displays pricing, billing cycle, and auto-renewal terms before charge to comply with state auto-renewal laws.
- Other jurisdictions: where local mandatory consumer law provides a refund right that exceeds this Policy, the local law controls.
Most GoBrandReady customers are B2B (cannabis brand operators purchasing on behalf of a business entity, even sole proprietors) and are not "consumers" for purposes of these statutes. B2B customers are bound by the no-refund default in Section 1.
7. Cancellation Mechanics
To cancel a subscription:
- Through your Account Settings → Billing → Cancel Subscription on app.gobrandready.com (when self-serve cancel UI ships — see note below), OR
- By emailing billing@gobrandready.com from your account's primary contact email
Note during early launch: While self-serve cancel UI is being built, all cancellations are processed by email within 24 business hours of receipt. We confirm cancellation by reply email. You can cancel via email at any time with no friction.
Cancellation is effective at the end of the current billing period. You retain access to the Service through that date. No prorated refunds are issued for the unused portion of a billing period. After the end of the period, your account is moved to a 90-day export window before deletion.
8. Chargebacks
If you have a billing concern, please contact billing@gobrandready.com before initiating a chargeback with your bank or card issuer. We respond to billing inquiries within 24 business hours and resolve legitimate billing issues directly. Chargebacks initiated without first contacting us may result in account suspension pending resolution. Fraudulent chargebacks may be reported to credit bureaus and may result in legal action to recover the charged amount plus chargeback fees.
9. Founding Cohort Specifics
Founding Cohort enrollment carries the following specific terms:
- Locked-for-life pricing: Your monthly rate at enrollment is locked for as long as you maintain continuous enrollment
- Cancellation: You may cancel at any time, but cancellation forfeits the locked-for-life rate
- Re-enrollment after cancellation: If you re-enroll after canceling, you will pay the then-current public rate (not your previously locked Founding Cohort rate)
- Tier upgrades: You may upgrade your tier (e.g., DTC → Multi-State) at any time. Your new tier will be locked at the rate active at the time of upgrade.
- Tier downgrades: You may downgrade your tier at the end of a billing period. The downgraded tier will be billed at the public rate, not the original Founding Cohort rate (because Founding Cohort rates apply to the original tier you enrolled in).
- Suspension for non-payment: If your account is suspended for non-payment and not reinstated within 30 days, your Founding Cohort enrollment is forfeited. Re-enrollment will be at the then-current public rate.
10. Refund Processing Time
Approved refunds are processed within 5-10 business days. The actual time for funds to appear in your account depends on your payment method and financial institution. For ACH refunds, allow 5-7 business days. For card refunds, allow 5-10 business days.
11. Contact
For billing questions, cancellations, or refund requests:
- Email: billing@gobrandready.com
- General inquiries: partners@gobrandready.com
- Mailing address: BrandrAI, Inc. (GoBrandReady), 5 Cowboys Way, Suite 300-48, Frisco, Texas 75034